I heard of a man recently who went to get his oil changed and had a ½ off coupon. He handed it to the attendant and he walked around the corner mumbling; obviously annoyed at the use of the coupon. He said to a coworker, “If this guy wants a $20 oil change, that’s exactly what he’s gonna get, a $20 oil change!”
The worker didn’t do most of the things he normally does. He didn’t check the coolant, brakes, vacuum the floor boards, oil the hinges on the doors, or even crack a smile at the driver. He couldn’t get that car out of his shop fast enough. That’s what he paid for and that’s what he got, a $20 oil change.
Do you think that guy will ever come back? Probably not. Do you think he’ll tell any of his friends about the great service? Definitely not. Do you think the worker at the oil change facility felt good about his actions on the inside? I wouldn’t bank on it.
Jim Rohn teaches a lesson he learned from his father. It’s very simple. Do more than you get paid for. Every time we choose to do less than we possibly can, it affects our self-confidence. If we keep doing a little less every day, we are also becoming a little less every day. People say “if you give it, it’s gone”. That’s not true if you’re educated. If you’re foolish, yes it’s gone. But if you’re enlightened, chances are if you give, you’ve invested.
When you do more than is expected you build character. Character isn’t something you were born with. It’s something you develop by your investments. It’s something that YOU must take responsibility for developing. Do more than you’re paid for. The late John Cook of Cook’s Pest Control put it like this, “Do what you promised, plus a little bit more.” Every time we do the right thing by doing more than is expected, we build confidence and sense of self-worth. We can hold our head up high with our chest poked out.
Let me tell a quick story to support my thinking. I’m no bible scholar by any means, but bear with me as I review one of the oldest stories in human history.
Abraham sent his servant to his original homeland to find a wife for his son, Isaac. The servant took ten camels with him loaded with treasure. The women of the land were not permitted to speak to strange men so this task was going to be difficult. A young lady name Rebekah came to the well, where the servant was resting with his camels, with a water jug on her shoulder. He quickly asked Rebekah for a drink. He fully expected her to ignore him and walk away. To his surprise, she lowered the now full jug from her shoulder and gave him a drink. Then she said, “I’ll draw water for you camels too.” He quickly rewarded her with jewelry and knew she was the woman he was sent for to become the wife of Isaac.
Rebekah was rewarded quickly and such a timely payment should not be our motive, but this story does display an attitude of AND THEN SOME. Let the extra work you do be an investment in your personal character. Do it not for the reward, but for the person you will become doing it. Do it for what you will develop into. Do it for the person you have the potential to become because of the actions you decide to take.