A policy is defined as a principle or protocol to guide decisions and achieve rational outcomes. A policy is a statement of intent, and is implemented as a procedure or protocol.
One of my favorite interview questions used to be “In your opinion when is it okay to bend the rules?” It really wasn’t fair because it was a trick question. If they answered with anything besides they would never bend the rules, I would scrap their application because to me that was the only right answer. Policy was not to be broken…..period.
As I’ve gotten older, more experience, and evaluated myself by truly trying to answer this question honestly I’ve changed my opinion. There is a reason policy should be broken. There’s one and only one reason: When it separates you from common sense!
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