I see consultants all the time that go into failing businesses and are asked by the owner for help. They are in bad shape. They’ve pretty much run the business into the ground. They keep making poor decision after poor decision and can’t figure out why they are going out of business.
The consultant takes a quick look at the operations and can immediately see the problem or problems. Whether it’s that they have bad systems in place, poor customer service, a bad staff, or lackluster leadership it’s obvious to them. The problem is shining bright for all to see (excluding the owner). It’s always one of the following: people, product, plan, or process.
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